Online Order Polices
Thanks for shopping MMPA’s Farm Supply Store! We want you to be completely satisfied with the products you purchase from us, and if you’re not, we’re here to help. Our online order policies are listed below, but we are willing to work issues out on a case-by-base basis. Reach out to us at 989-317-8370 or FSSonline@nullmimilk.com and we’ll work with you to find a solution.
At this time, the MMPA Farm Supply Store is only able to ship orders to locations in Michigan, Indiana, Ohio and Wisconsin. We apologize for any inconvience.
Order Cancellation Policy
If you wish to cancel your Farm Supply Store order, contact us at 989-317-8370 or FSSonline@nullmimilk.com before you receive the email notification that your order is complete. Unfortunately, we won’t be able to cancel an order after it’s already in transit.
After your order has been cancelled, you should expect to receive your refund within three weeks or sooner. If you paid via credit card, it takes an estimated five to 10 business days to be refunded. If you paid via hauler or milk check deduction and the deduction has already posted to your check, you will receive your refund in your next check.
Order Return Policy
If you’re unhappy with your product, you may return most new, unopened items within a year of delivery for a full refund. Products ineligible for refunds after being returned include those that are past expired or within six months of expiration and products that are no longer in the same condition that they were received in.
If you received the wrong product, please let us know as soon as possible. If we hear from you within a month after you receive it, we will fix our mistake, give you a full refund and even pay for return shipping.
For eligible products, you should expect to receive your refund within one month of shipping the returned product back to us, however, many times, it is even faster than that. The time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days) and either the time it takes your bank to process our refund request if you paid via credit card (5 to 10 business days) or until you receive your next milk check if you paid that way (14 to 21 business days).
If you need to return an item, please contact us at 989-317-8370 with your order number and details about the product you would like to return. If you are calling to return a damaged item you received, please email us a photo of the damaged product to FSSonline@nullmimilk.com. We will respond quickly with instructions for how to return items from your order.
Order Exchange Policy
If you would rather exchange a product, you will need to complete a return and we will give you a coupon code for the value of the item you return (not including shipping) to be used at the Farm Supply Store to purchase your new item.
The same holds true for our exchange policy as our return policy – most products are eligible to be exchanged if they are new, unopened and in the same condition that you received them. Products ineligible for exchange include those that are past expired or within six months of expiration.
If you received a damaged product, please let us know as soon as possible. If we hear from you within a month after you receive it, we will fix our mistake, cover the cost of the new item (of equal or lesser value) and we will even cover the cost of return shipping.
For eligible products, you should expect to receive your coupon code within three weeks of shipping the product you’re exchanging back to us, however, many times, it is even faster than that. The time period includes the transit time for us to receive the product you’re exchanging (5 to 10 business days) and the time it takes for us to process your exchange once we receive it (3 to 5 business days).
If you are interested in exchanging an item, please contact us at 989-317-8370 or FSSonline@nullmimilk.com with your order number and details about the product you would like to exchange. If you are calling to exchange a damaged item you received, please email us a photo of the damaged product to FSSonline@nullmimilk.com. We will respond quickly with instructions for how to exchange items from your order.
Frequently Asked Questions
I received a damaged product, what should I do?
First and foremost, we’re sorry! We’re willing to make it up to you and are able to facilitate either a product return or exchange if you notify us within a month of receiving the damaged product. Just send us a photo of the damaged item to FSSonline@nullmimilk.com and give us a call at 989-317-8370, and we’ll be sure to fix our mistakes.
I received the wrong item, what should I do?
We’re sorry about our mistake! Please let us know as soon as possible about our error by contacting us at FSSonline@nullmimilk.com or 989-317-8370. If we hear from you within a month after you receive the wrong product, we will fix our mistake, give you a full refund and even pay for return shipping.
What items are eligible to be returned or exchanged?
Most products are eligible to be exchanged if they are new, unopened and in the same condition that you received them. Products you received that are damaged or not what you ordered are also eligible for being exchanged or returned. Products ineligible for exchange include those that are past expired or within six months of expiration.
How do I receive my full refund when returning a product?
To receive your full refund in the original form of payment, the product being returned must be eligible for returns. If you’re returning an eligible damaged product, you must also send a photo of the damaged product to FSSonline@nullmimilk.com.
When will I receive my refund for a product I returned?
If you are eligible for a refund, you should expect to receive your reimbursement within one month of shipping the returned product back to us, however, many times, it is even faster than that. The time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days) and either the time it takes your bank to process our refund request if you paid via credit card (5 to 10 business days) or until you receive your next milk check if you paid that way (14 to 21 business days).
How do I mail my product to you that I want exchanged or returned?
Before mailing us exchanged or returned items, please give us a call at 989-317-8370 or email us at FSSonline@nullmimilk.com. We will walk you through the steps to mail products back to us then.